We offer FREE ground shipping on all orders shipped to the United States, excluding Alaska, Hawaii, and Puerto Rico. All other shipping costs can be estimated from the shopping cart page prior to checkout. Standup Paddleboards are also not available for free shipping because they are too big for UPS to deliver. All items are shipped via UPS or USPS depending on their size and weight.
UPS ships decks, completes, and items that weigh over 3lbs. USPS ships wheels, trucks, bushings, hardware, and items that weigh less than 3lbs.
Tracking information will be emailed once your package has left the building. If you do not receive a tracking number within 3 business days feel free to email or call us.
Expected Shipping Time
All domestic orders will be shipped within 1-3 business days via UPS or USPS. All international orders will be shipped within 5-7 days via USPS. Should any expected delay outside this range occur; we will contact you through phone and/or email. If an item or part of your order is out of stock, we will contact you and ask whether you would like a Partial Shipment or if you would like to wait until that item is back in stock (we will give you an estimate of when that item will be available).
Since we are located in Seattle, Washington and Oregon orders can expect delivery in 2-3 business days if received before 12 pm PST Monday – Friday. Packages shipped to the West Coast will take about 3 days, and packages shipped to the East Coast take about one week. Orders to the Midwest such as Texas also usually take a week. If your order is urgent, please keep in mind that UPS does not count Saturday and Sunday as transit days. If an order is received by 12 pm we will do our best to ship it out that same day. If an order is received after 12 pm, we will still try to get it out that day and we do 90% of the time but we can't guarantee it. No orders are shipped out on Saturday or Sunday.
For APO and FPO, we ship USPS mail. These orders take about 7-10 business days. Please let us know in the order comments if you cannot receive USPS shipments, and that the order must be shipped UPS.
Import Tax Policy
Motion Boardshop is not liable for an import taxes levied by your country. Your package may be destroyed or otherwise disposed of by authorities should you decline to pay import or customs tax levied by the country. Once a package leaves the United States, we are not responsible for any lost or destroyed packages. You will not be entitled to any refund in this event.
Refused And/Or Attempted Delivery
We will not issue a refund if you abandon your package. If you are not present at the time of delivery, it is your responsibility to find the carrier and location of the package. You will not be refunded for any undelivered packages if a delivery was attempted at a time you were not present. Once a package leaves the United States, we have no jurisdiction regarding customs or carriers in your country.
Please let us know as soon possible about any changes to your order. Email us at firstname.lastname@example.org or contact us during business hours. Although most changes can be made before 12 pm, we cannot guarantee that your order hasn't been shipped already. We cannot make changes if you order has already been shipped.